Overview
- Make Agents more productive even in Work from Home mode.
- Learn how Agents can resolve tickets easily with Remedyforce cloud based application via Omni-channel experience
- Reduce MTTR (Mean Time To Resolve) and increase FCR (First Call Resolution)
- Work Smarter not just Harder using Remedyforce Smart Suggestions
- Discover your Organization’s Assets and CIs with Remedyforce Agentless Discovery (comes free)
- Use BMC Helix Remedyforce Client Management to monitor, manage, and troubleshoot all systems on your network, Remotely.
- Show Key Business Metrics in real time with Lightning fast and interactive Reports and Dashboards
- Achieve ROI in short span with BMC Enablement.
- Automate IT and non IT – processes using Remedyforce ready bots and AutomationEdge ChatBot
