Migration to BMC Helix

Emergys facilitates a seamless and secure transition to BMC Helix, making it easy for organizations to transform their IT Service Management environment. We have expert BMC professionals who assist in the transition process with limited downtime, agility, intelligence, and automation, as well as scalability on a cloud platform that is optimized for long-term success.

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Deliver Migration Excellence with BMC Helix

We help organizations migrate from on-premises BMC platforms to BMC Helix with minimal risk and downtime. Our approach ensures secure data and configuration transfer, standards alignment, and stable transitions that accelerate the adoption of modern cloud ITSM.

  • Secure migration from on-premises BMC to Helix
  • Preserve data integrity and configuration alignment
  • Enable stable transition for faster ITSM adoption

Proven migration expertise ensures minimal downtime, secure transitions, and faster value from BMC Helix.

Deliver Migration Excellence with BMC Helix

BMC Helix Migration Industry Expertise

Industry-tested expertise for smooth BMC Helix migrations

Financial Services

Allow safe migration from existing BMC to BMC Helix, in line with regulatory, security, and compliance requirements. Enhance incident handling, resilience, as well as AI-based service operations.

Manufacturing

Leverage modernized IT service management through the adoption of BMC Helix, hybrid environments, factory systems, and operational technology to offer better visibility, scalability, and automation.

Public Sector

The Facilitate cloud adoption initiatives with an organized migration approach into BMC Helix. Ensure the provision of secure services, compliance with policies, ease of deployment, and scalability with regards to IT Service Management.

Large Enterprises & Hybrid IT Environments

Facilitate enterprise migration of BMC Helix across both on-prem and cloud environment, supporting scalable IT operations, AIOps, and future-proof service management.

Healthcare

Migrate legacy BMC platforms to BMC Helix with an emphasis on data security, system availability, and regulatory compliance that facilitates intelligent automation and uninterrupted patient-serving IT services.

Telecom

Migrate complicated and high-volume ITSM processes to BMC Helix to enhance service availability, automatically remediate network-related incidents, and enable always-on digital infrastructure.

Blog

Enhance Your IT Service Management: Migrating from Remedyforce to BMC Helix

This blog describes the issues of how organizations successfully transition through a methodical, risk-managed process from the legacy environment offered by Remedyforce into the new cloud-borne BMC Helix service management platform offered by BMC Software.

The transition process reflects a change towards next-generation approaches to IT service management offered by new BMC Helix Service Orchestration solutions.

Organizations implementing BMC Helix with a phased and scientifically validated migration approach are able to gain actual advantages:

  • Low risk of employee migration and low downtime for transition processes
  • Smooth migration of data, configurations, workflows, and customizations, ensuring service continuity
  • Scalability, performance, and flexibility capabilities made possible through cloud-native bmc helix design

Organizations can now look forward to taking advantage of the combined knowledge of deep Remedyforce and BMC Helix platforms, as well as migration frameworks, to modernize their ITSM environments. This new way of thinking aligns operational efficiency, accelerates innovation, and unlocks maximum value from BMC Helix to build smarter, faster, and more resilient IT services.

Our Expertise in BMC Professional Services

Delivering secure, scalable, and seamless BMC Helix solutions

BMC Helix Migration Readiness Assessment

Perform deep assessment of existing BMC environments, including data models, custom workflows, integrations, and infrastructure dependencies to define a low-risk migration strategy.

Migration of Legacy BMC to BMC Helix Platform

Execute structured migration from on-premise BMC ITSM or legacy BMC solutions to BMC Helix with minimal service disruption and controlled cutover planning.

Integration Migration & Validation

Re-architecture and migration, validation of integrations, monitoring tools, CI/CD pipelines, identity providers, and third-party enterprise systems.

Testing, Cutover & Stabilization

System integration testing (SIT), UAT, controlled go-live, and postmigration stabilization are to be performed.

Post-Migration Optimization & Automation

Optimize service workflows, automation rules, and reporting to leverage native BMC Helix capabilities, improving service efficiency.

Operational Enablement & Knowledge Transfer

Provide technical documentation, admin training, and operational handover to ensure long-term ownership and governance of the platform.

Unified IT Management

Consolidate incident, change, and asset management into a single BMC Helix platform for simplified control and improved visibility across IT operations.

Key Analytics & Insights

Enable data-driven reporting and analytics to track performance, optimize IT processes, and support informed decision-making using BMC Helix insights.

Get BMC Helix Consulting

Collaborate with professional BMC Helix modernization consultants to create your modernization blueprint by using expertise in workshop sessions, migration strategies, and other discussions that cater to cloud-native ITSM transformation.

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Your Expert Partner in BMC Solutions

Drive intelligent operations with proven BMC capability

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Leader in Solving Complex Problems

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Delivering Exceptional Value

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Driving performance, stability, and scalability across BMC Helix environments

Consulting Services

Maximize the value of BMC platforms and products through platform enhancements, advanced customizations, and simplified integrations.

Identify system inefficiencies, evaluate configurations, and improve performance for BMC Remedy/Helix ITSM solutions.

Integrate BMC solutions, improve your operations, augment efficiency, and deliver quantifiable business gain.

Leverage our extensive industry expertise and BMC’s cutting-edge technology to tailor industry solutions.

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Streamlining operations to support innovation & enhance productivity