Enhance Your IT Service Management: Migrating from Remedyforce to BMC Helix

The evolving business landscape, organizations constantly seek ways to optimize their IT service management (ITSM)
processes. With the emergence of innovative solutions, such as Remedyforce to BMC Helix migration can unlock a host of
benefits for your business. As technology continues to advance, businesses must embrace innovative solutions that can
drive efficiency, foster innovation, and deliver exceptional service. One such solution is BMC Helix, a next-generation
ITSM platform that offers a host of advanced features and capabilities.

Streamline Your Business with Remedyforce to BMC Helix migration

Migration Remedyforce to Helix is a strategic decision that can propel your organization forward and unlock a new level
of operational excellence. In this blog post, we will explore why migrating from Remedyforce to BMC Helix is a strategic
decision that can drive efficiency, innovation, and improved service delivery.

Embrace the Power of Next-Generation ITSM

In an era where artificial intelligence (AI) and machine learning (ML) are transforming industries, BMC Helix harnesses
the power of these technologies to revolutionize Service Management. According to a study by The Enterprisers Project,
79% of IT executives believe that AI and ML will play a crucial role in IT operations. BMC Helix integrates these
advanced technologies to automate and streamline IT processes, leading to improved incident management, problem
resolution, and change management.

With this, businesses can benefit from enhanced self-service capabilities, empowering users to resolve issues
independently and reducing the burden on IT support teams. The platform’s intuitive interface and knowledge base enable
users to access relevant information and solutions with ease. Furthermore, it incorporates predictive analytics to
enable proactive service management, predicting potential issues before they occur and facilitating faster problem
resolution. This ensures minimal disruption to business operations and enhances overall service quality.

Why Migrate from RemedyForce to BMC Helix

As per some rumors RemedyForce support might stop in the year 2026 or maybe 2028. (Source: Gossips in IT Service
Management)

1. Operational Capability & Flexibility of BMC Helix

   • Analyze your data to identify problems & major incidents: Leverage advanced
     analytics capabilities to analyze data and proactively identify potential problems and major incidents.
   • Automate repeatable tasks, such as assignment & categorization & email
     handling: Streamline your IT processes by automating repetitive tasks like assignment,
     categorization, and email handling using automation features.
   • Publish knowledge articles across the team: Facilitate knowledge sharing and
     collaboration within your IT team by easily publishing and sharing knowledge.
   • Analyze the risk of change: Gain valuable insights into the potential risks associated
     with changes in your IT environment using BMC Helix’s risk analysis capabilities.

2. User Experience Acceleration

   • Seamless user experience across MS Teams and Slack: Integrate with MS Teams and Slack
     for a smooth and connected user experience.
   • Interactive conversational support with Virtual Agent (Chatbot): Leverage the in-house
     or In-built Virtual Agent for interactive and conversational support through a chatbot interface.
   • Access knowledge articles from multiple sources: Enable easy access to knowledge
     articles from various sources.
   • Collaborate and keep teams informed across support groups: Foster collaboration and
     keep team members informed on specific tickets even if they are not directly involved.

3. Reduction in Overhead Expenses of RemedyForce

   • Significant reduction in effort and cost: Reduces the effort and cost involved in
     supporting services, enabling more efficient and cost-effective operations.
   • Faster upgrade times: Upgrade processes are streamlined and accelerated, minimizing
     downtime and maximizing productivity.
   • Leverage app development: Continuous innovation to develop and deploy more
     applications, driving business growth and enhancing service offerings.

4. Quick Future Turnarounds

   • Onboard your other verticals/business units (Finance, HR, Facility etc.): Expand the benefits beyond
     ITSM by onboarding other verticals or business units within your organization.
   • Onboard your dealers and suppliers, enabling self-registration and ticket raising: Extend the reach of
     your service management by onboarding dealers and suppliers. Allow them to self-register and access
     entitled services, empowering them to raise their own tickets and efficiently collaborate with your
     organization.
   • iPaaS for other integrations: Robust integration platform to seamlessly connect BMC Helix with other
     systems, applications, and platforms. Leverage integrated data, automated workflows, and enable smooth
     information exchange, enhancing overall system interoperability and productivity.

Seamlessly Transitioning to BMC Helix

A Smooth Migration Process is the key reason to move to BMC Helix. Moving from one ITSM platform to another can be a
daunting task. However, with the assistance of experienced professionals like Emergys (formerly know as Vyom Labs), the
migration process becomes seamless and hassle-free. As stated in a report by Gartner, by 2023, 50% of organizations will
shift from traditional ITSM tools to cloud-based alternatives. Migration aligns with this trend, enabling businesses to
leverage the benefits of a cloud-native architecture. Additionally, we offer user training and support, equipping
employees with the necessary knowledge and skills to navigate BMC Helix effectively.

Accelerate Innovation and Agility

Our Services aligned with BMC Helix capabilities create a solid foundation for driving business growth by enabling
agility and scalability. According to a report by IDC, businesses that adopt AI-driven IT operations can expect a 30%
reduction in time spent resolving problems and a 70% reduction in downtime. This enables rapid deployment of new
services and applications, minimizing the time and effort required to bring innovations to market. This agility gives
businesses a competitive edge and empowers them to respond swiftly to changing customer demands and market trends.

BMC Helix’s seamless integration capabilities ensure that ITSM processes are tightly aligned with other enterprise
systems. This integration optimizes operational efficiency by automating workflows, eliminating manual handoffs, and
reducing the risk of errors. With a holistic view of IT operations, businesses can optimize resource utilization,
proactively identify bottlenecks, and drive continuous improvement.

Embrace the Future of IT Service Management

Migrating from Remedyforce to BMC Helix is a strategic decision that empowers organizations to unlock the full potential
of their IT service management. By embracing the power of next-generation ITSM capabilities, streamlining the migration
process with expert guidance, and accelerating innovation and agility, businesses can transform their IT operations and
drive efficiency, innovation, and growth.

Embrace the future of IT service management with Emergys and BMC. Embark on a journey towards enhanced efficiency,
improved service delivery, and unrivaled innovation in the digital era.