In today’s rapidly evolving business landscape, organizations must constantly seek ways to optimize their IT service management (ITSM) processes. With the emergence of innovative solutions, such as BMC Helix, migrating from Remedyforce to this advanced platform can unlock a host of benefits for your business. As technology continues to advance, businesses must embrace innovative solutions that can drive efficiency, foster innovation, and deliver exceptional service. One such solution is BMC Helix, a next-generation ITSM platform that offers a host of advanced features and capabilities.
Streamline Your Business with a Seamless Transition
Migrating from Remedyforce to BMC Helix is a strategic decision that can propel your organization forward and unlock a new level of operational excellence. This blog post will delve into the key reasons why transitioning from Remedyforce to BMC Helix is a step in the right direction for businesses seeking to optimize their IT service delivery.
In this blog post, we will explore why migrating from Remedyforce to BMC Helix is a strategic decision that can drive efficiency, innovation, and improved service delivery.
Embrace the Power of Next-Generation ITSM
In an era where artificial intelligence (AI) and machine learning (ML) are transforming industries, BMC Helix harnesses the power of these technologies to revolutionize ITSM. According to a study by The Enterprisers Project, 79% of IT executives believe that AI and ML will play a crucial role in IT operations. BMC Helix integrates these advanced technologies to automate and streamline IT processes, leading to improved incident management, problem resolution, and change management.
With BMC Helix, businesses can benefit from enhanced self-service capabilities, empowering users to resolve issues independently and reducing the burden on IT support teams. The platform’s intuitive interface and knowledge base enable users to access relevant information and solutions with ease. Furthermore, BMC Helix incorporates predictive analytics to enable proactive service management, predicting potential issues before they occur and facilitating faster problem resolution. This ensures minimal disruption to business operations and enhances overall service quality.
Reasons to Migrate from RemedyForce to BMC Helix
1. Operational Capability & Flexibility
- Analyze your data to identify problems & major incidents: Leverage BMC Helix’s advanced analytics capabilities to analyze data and proactively identify potential problems and major incidents.
- Automate repeatable tasks, such as assignment & categorization & email handling: Streamline your IT processes by automating repetitive tasks like assignment, categorization, and email handling using BMC Helix’s automation features.
- Publish knowledge articles across the team: Facilitate knowledge sharing and collaboration within your IT team by easily publishing and sharing knowledge articles through BMC Helix.
- Analyze the risk of change: Gain valuable insights into the potential risks associated with changes in your IT environment using BMC Helix’s risk analysis capabilities.
2. User Experience Acceleration
- Seamless user experience across MS Teams and Slack: Integrate BMC Helix with MS Teams and Slack for a smooth user experience.
- Interactive conversational support with Virtual Agent (Chatbot): Leverage BMC Helix’s Virtual Agent for interactive and conversational support through a chatbot interface.
- Access knowledge articles from multiple sources: Enable easy access to knowledge articles from various sources within BMC Helix.
- Collaborate and keep teams informed across support groups: Foster collaboration and keep team members informed on specific tickets within BMC Helix, even if they are not directly involved.
3. Reduction in Overhead Expenses
- Significant reduction in effort and cost: BMC Helix reduces the effort and cost involved in supporting services, enabling more efficient and cost-effective operations.
- Faster upgrade times: With BMC Helix, upgrade processes are streamlined and accelerated, minimizing downtime and maximizing productivity.
- Leverage BMC’s innovation for app development: Take advantage of BMC’s continuous innovation by utilizing BMC Helix to develop and deploy more applications, driving business growth and enhancing service offerings.
4. Quick Future Turnarounds
- Onboard your other verticals/business units (Finance, HR, Facility etc.): Expand the benefits of BMC Helix beyond ITSM by onboarding other verticals or business units within your organization, such as Finance, HR, and Facility. By leveraging BMC Helix’s capabilities, you can streamline and automate processes across departments, fostering collaboration and enhancing overall operational efficiency.
- Onboard your dealers and suppliers, enabling self-registration and ticket raising: Extend the reach of your service management by onboarding dealers and suppliers onto BMC Helix. Allow them to self-register and access entitled services, empowering them to raise their own tickets and efficiently collaborate with your organization. This self-service functionality saves time and improves the overall supplier and dealer experience.
- Helix iPaaS for other integrations: Unlock the power of integration with BMC Helix iPaaS (Integration Platform as a Service). This robust integration platform allows you to seamlessly connect BMC Helix with other systems, applications, and platforms across your organization. Leverage Helix iPaaS to integrate data, automate workflows, and enable smooth information exchange, enhancing overall system interoperability and productivity.
Seamlessly Transitioning to BMC Helix
A Smooth Migration Process for Uninterrupted Operations is the key reason to move to BMC Helix. Moving from one ITSM platform to another can be a daunting task. However, with the assistance of experienced professionals like Emergys, the migration process becomes seamless and hassle-free. As stated in a report by Gartner, by 2023, 50% of organizations will shift from traditional ITSM tools to cloud-based alternatives. Migrating from Remedyforce to BMC Helix aligns with this trend, enabling businesses to leverage the benefits of a cloud-native architecture.
A Smooth Migration Process for Uninterrupted Operations
Additionally, Emergys offers user training and support, equipping employees with the necessary knowledge and skills to navigate BMC Helix effectively. Their extensive training programs empower users to make the most of the platform’s capabilities, optimizing productivity and enhancing user satisfaction.
Accelerate Innovation and Agility
In today’s competitive landscape, organizations must continually innovate to stay ahead. BMC Helix provides a solid foundation for driving business growth by enabling agility, scalability, and innovation. According to a report by IDC, businesses that adopt AI-driven IT operations can expect a 30% reduction in time spent resolving problems and a 70% reduction in downtime.
BMC Helix’s cloud-native architecture offers unparalleled scalability and flexibility, allowing businesses to scale their operations seamlessly and accommodate evolving business needs. The platform enables rapid deployment of new services and applications, minimizing the time and effort required to bring innovations to market. This agility gives businesses a competitive edge and empowers them to respond swiftly to changing customer demands and market trends.
BMC Helix’s seamless integration capabilities ensure that ITSM processes are tightly aligned with other enterprise systems. This integration optimizes operational efficiency by automating workflows, eliminating manual handoffs, and reducing the risk of errors. With a holistic view of IT operations, businesses can optimize resource utilization, proactively identify bottlenecks, and drive continuous improvement.
Embrace the Future of IT Service Management
Migrating from Remedyforce to BMC Helix is a strategic decision that empowers organizations to unlock the full potential of their IT service management. By embracing the power of next-generation ITSM capabilities, streamlining the migration process with expert guidance, and accelerating innovation and agility, businesses can transform their IT operations and drive efficiency, innovation, and growth.
We at Emergys ensure a seamless transition to BMC Helix. Our expertise and experience in both Remedyforce and BMC Helix guarantees a smooth migration process, allowing organizations to realize the benefits of the advanced platform efficiently.
Embrace the future of IT service management with Emergys and BMC Helix. Contact Emergys today to embark on a journey towards enhanced efficiency, improved service delivery, and unrivaled innovation in the digital era.