Service Desk Services with AI

Our Service Desk team delivers smarter, and quick support with AI-powered bots, agents, service desk automation and remote infrastructure management.

Supercharge with Intelligent Service Desk Automation

Emergys’ Intelligent Service Desk Solutions combine AI, automation, and remote infrastructure management to streamline IT support and enhance service delivery. We support end-to-end ownership of tickets, persona-based support, priority support for VIP users, self-healing automated issues with better resolution, reduced downtime, and improved user satisfaction.

Best-in-class AI-powered IT Service Desk operations with Next-Gen Tools

Intelligent Service Desk

Single point of contact for IT users, providing 24×7 end-to-end ownership.

L1, L2 and L3 Support

Monitor and manage IT assets remotely with knowledge-based level support.

Mobile Device Support

Comprehensive IT support for smartphones ensuring secure and efficient access management.

Problem Analytics

Focusing on high-impact systems to drive problem management and prevent common root causes.

Intelligent Bots

Powered by NLP, for conversations to automate routine yet complex requests with easy transition to human support.

Persona Based Support

Drive personalized IT services with defined SLA for VIP users, enhancing self-service portal adoption and improving service delivery.

Technology Support

Active Directory, O365 Admin Center, MDM, Patch Management, MFA, Access Management.

Support Across

Windows/Mac OS support, VPN Troubleshooting, Email support, Share point, NoC, SoC.

Service Desk Services Portfolio

Advisory & Strategy Services

Learn how flexible combinations of tech and talent help you outperform as you transform IT operations management, IT service management & technologies.

Monitoring-as-a-Service

Facilitate the deployment of monitoring functionalities for various services and applications within the cloud.

Service Desk Support

Convert all your email queries from customers to support tickets for easy & fast responses.

Infrastructure Management

Transform workforce connectivity. Drive efficiency, agility, and frictionless collaboration.

End User Management

Secure access, manage user accounts, and enhance user experience for clients.

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End users Supported
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Tickets Solved Daily
Keysight

IT Support with Digital Workforce

Single Liner: We provide end-to-end help desk services through a single point of contact for all business needs.

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Access Service Desk Services

Transform your organization with support operations with intelligent automation and remote infrastructure management.