Migration to BMC Helix

Emergys facilitates a seamless and secure transition to BMC Helix, making it easy for organizations to transform their IT Service Management environment. We have expert BMC professionals who assist in the transition process with limited downtime, agility, intelligence, and automation, as well as scalability on a cloud platform that is optimized for long-term success

Delivering Migration Excellence with BMC Helix Platform

A controlled and secure migration is provided from existing or in-house on-premise BMC solutions to BMC Helix. The migration approach minimizes risk and downtime while enabling a modern, cloud-based ITSM environment. Data and configurations are migrated with full integrity, ensuring all customizations align with BMC Helix standards. This ensures system stability, faster user adoption, and a seamless transition to enhanced service management capabilities.

Our Expertise in BMC Professional Services

BMC Helix Migration Readiness Assessment

Perform deep assessment of existing BMC environments, including data models, custom workflows, integrations, and infrastructure dependencies to define a low-risk migration strategy.

Migration of Legacy BMC to BMC Helix Platform

Execute structured migration from on-premise BMC ITSM or legacy BMC solutions to BMC Helix with minimal service disruption and controlled cutover planning.

Integration Migration & Validation

Re-architecture and migration, validation of integrations, monitoring tools, CI/CD pipelines, identity providers, and third-party enterprise systems.

Testing, Cutover & Stabilization

System integration testing (SIT), UAT, controlled go-live, and postmigration stabilization are to be performed.

Post-Migration Optimization & Automation

Optimize service workflows, automation rules, and reporting to leverage native BMC Helix capabilities, improving service efficiency.

Operational Enablement & Knowledge Transfer

Provide technical documentation, admin training, and operational handover to ensure long-term ownership and governance of the platform.

Unified IT Management

Consolidate incident, change, and asset management into a single BMC Helix platform for simplified control and improved visibility across IT operations.

Key Analytics & Insights

Enable data-driven reporting and analytics to track performance, optimize IT processes, and support informed decision-making using BMC Helix insights.

BMC Helix Migration Industry Expertise

Financial Services

Allow safe migration from existing BMC to BMC Helix, in line with regulatory, security, and compliance requirements. Enhance incident handling, resilience, as well as AI-based service operations.

Manufacturing

Leverage modernized IT service management through the adoption of BMC Helix, hybrid environments, factory systems, and operational technology to offer better visibility, scalability, and automation.

Public Sector

The Facilitate cloud adoption initiatives with an organized migration approach into BMC Helix. Ensure the provision of secure services, compliance with policies, ease of deployment, and scalability with regards to IT Service Management.

Healthcare

Migrate legacy BMC platforms to BMC Helix with an emphasis on data security, system availability, and regulatory compliance that facilitates intelligent automation and uninterrupted patient-serving IT services.

Telecommunications

Migrate complicated and high-volume ITSM processes to BMC Helix to enhance service availability, automatically remediate network-related incidents, and enable always-on digital infrastructure.

Large Enterprises & Hybrid IT Environments

Facilitate enterprise migration of BMC Helix across both on-prem and cloud environment, supporting scalable IT operations, AIOps, and future-proof service management.

Other Services

BMC Consulting Services

Maximize the value of BMC platforms and products through platform enhancements, advanced customizations, and simplified integrations.

Platform HealthCheck

Identify system inefficiencies, evaluate configurations, and improve performance for BMC Remedy/Helix ITSM solutions.

Implementation & Integration

Ensure your cloud migration happens swiftly and efficiently to achieve maximum results.

BMC Professional Services

Leverage our extensive industry expertise and BMC’s cutting-edge technology to tailor industry solutions.

Your Expert Partner in BMC Solutions

BMC Elite Provider

Awarded Best APAC
Partner

Innovative Centric

Leader in Solving Complex Problems

BMC Xcelerate Partner

Delivering Exceptional
Value

Collaboration

Research and Development Global Partner

Enhance Your IT Service Management: Migrating from Remedyforce to BMC Helix

Enhance Your IT Service Management

The Blog of the Issue describes how organizations successfully transition through a methodical, risk-managed process from the legacy environment offered by Remedyforce into the new cloud-borne BMC Helix service management platform offered by BMC Software.

The transition process reflects a change towards next-generation approaches to IT service management offered by new BMC Helix Service Orchestration solutions.

Organizations implementing BMC Helix with a phased and scientifically validated migration approach are able to gain actual advantages:

  • Low risk of employee migration and low downtime for transition processes
  • Smooth migration of data, configurations, workflows, and customizations, ensuring service continuity
  • Scalability, performance, and flexibility capabilities made possible through cloud-native bmc helix design

Organizations can now look forward to taking advantage of the combined knowledge of deep Remedyforce and BMC Helix platforms, as well as migration frameworks, to modernize their ITSM environments. This new way of thinking aligns operational efficiency, accelerates innovation, and unlocks maximum value from BMC Helix to build smarter, faster, and more resilient IT services.

Get BMC Helix Consulting

Collaborate with professional BMC Helix modernization consultants to create your modernization blueprint by using expertise in workshop sessions, migration strategies, and other discussions that cater to cloud-native ITSM transformation.

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Get BMC Helix Consulting Now

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