A Deep Dive into Service Failure Prediction in BMC Helix AIOps

In a constantly changing digital landscape, the implications of service failure are overwhelming. Traditional ways of IT service management and IT operations will not cut it anymore! Therefore, the BMC Helix team has introduced some new AI-based capabilities – AI-driven service management (AISM) and AI-driven IT operations (AIOps). This blog will discuss BMC Helix AIOps and how these latest capabilities, driven by the BMC Helix Platform, allow organizations to deliver high-quality digital experiences, boost operational efficiency, and actively avoid service interruptions.

The Need for AI-Driven Service Management and IT Operations

In this fast-changing digital environment, where flawless digital services seem to be standard and failure has costs, the need for real solutions could not be greater. Old models of managing IT services and operations cannot keep up with what is expected in a complex and ever-changing digital landscape, and this is where AI-driven service management and IT operations have their place.

The application of AI enables organizations to extract intelligence from extensive volumes of data, recognize patterns and anomalies, automate routine tasks, and make data-informed decisions.

Leveraging the power of the BMC Helix AIOps, organizations can:

Asset and Relationship Management:

The BMC Helix Platform gives IT service and operation teams a common interface and dynamic service models, which can encourage collaboration and help teams to find and connect assets and their relationships. Organizations can increase operational efficiency and make informed decisions with an end-to-end perspective of the infrastructure.

Real-Time Incident Correlation:

The system hastens the speed of incident resolution, in which problems being treated as incidents are grouped according to circumstances and automatically identified. This incident correlation is self-initiated, allowing an IT team to react quickly in time to incidents to prevent downtime and/or improve service quality levels. When incidents are correlated, organizations have a complete view on their impact and can be proactive in their response.

Proactive Problem Management:

Organizations can better automate the detection of repeat incidents and transition from recommended problem to investigation with this Platform. The proactive management of problems will help IT teams to more effectively identify and resolve root problems. By handling problems at their source organizations can prevent recurring incidents and attendant effects.

Service-Centric Probable Cause Analysis:

Organizations can greatly accelerate resolution of problems by leveraging service-centric probable cause analysis through the BMC Helix Platform. The important service impacts identified by the Platform will enumerate the most likely cause(s) of potential problems or adverse service impacts. This enables IT to progress toward relevant staff action faster than ever. Organizations monitor service performance and availability, so proactive actions will enable more effective service management with fewer service disruptions to impact business operations.

Enhanced Visibility and Noise Reduction:

Organizations are faced with the seemingly overwhelming world of performance metrics and event data but can cut through this noise to improve visibility and speed in resolving issues. By employing policy-based event analysis, the platform is able to eliminate those irrelevant events and concentrate on those events that need attention. This allows IT teams to quickly prioritize issues and act on issues that are critical to service availability.

Personalized Dashboards for Improved Experiences:

Using personal dashboards can increase productivity and efficiency. Dashboards make it easy to get the right data across IT service and operations management to the right person with the appropriate specific set of roles and responsibilities. Personalizing the experience contributes to better satisfaction among users and aids teams in using data to guide informed decision making.

Advanced Analytics for Service Desk and Change Management:

The BMC Helix Platform includes analytics that allows organizations to derive insights and improvement in service desk and change management processes. Organizations can use analyzing data and identifying opportunities to optimize processes to drive decisions, improve workflows, and increase service desk efficiencies.

Service Assurance and Resource Optimization:

It dynamically aligns and continuously optimizes the infrastructure to meet application requirements and fluctuating resource demands. It ensures the IT infrastructure is aligned to business needs while improving service assurance and optimizing resource utilization. Dynamically adjusting resources ensures organizations deliver optimal performance and minimize costs and waste.

Real-Time Service-Centric Monitoring:

Through heat maps and tiles, the platform provides current transparency into the condition of business services, allowing IT teams to oversee their critical services and infrastructure elements, and quickly take action when issues arise. With service-centric monitoring, organizations can manage their IT azimuth and proactively deliver services.

Conclusion:

In summary, the BMC Helix Platform enables organizations to navigate the fast-paced digital landscape by providing the tools and insights necessary to proactively manage IT services, mitigate disruptions, and deliver outstanding digital experiences to their customers. The AI-powered features and functionalities of the BMC Helix platform are raising the level of service management and IT operations, to ensure organizations succeed in the digital age.