Overview

You have already invested in BMC tools and BMC service desk (Remedy ITSM / Remedyforce / Service Core or any other service desk), despite that there are myriad of challenges like:

High service desk costs
Low CSAT
Slow response to business and
Low FCR.

Key to overcome such challenges is automating your service desk that can align IT with business goals

Agenda

With this session, learn how AtuomationEdge acts as Virtual Engineer to automate ‘Resolution’ of your L1 and L2 tickets and help you save cost on support and provide faster response to your customers.

Watch Webinar

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