BMC Service Desk and AutomationEdge to automate L1/L2 ticket resolution and fund innovations

You have already invested in BMC tools and BMC service desk (Remedy ITSM / Remedyforce / Service Core or any other service desk), despite that there are myriad of challenges like:

1. High service desk costs
2. Low CSAT
3. Slow response to business and
4. Low FCR.

Key to overcome such challenges is automating your service desk that can align IT with business goals

With this session, learn how AtuomationEdge acts as Virtual Engineer to automate ‘Resolution’ of your L1 and L2 tickets and help you save cost on support and provide faster response to your customers.