Transforming ITSM for a Global BFSI Leader with BMC Helix

In the dynamic Banking and Financial Services sector, efficient IT operations are vital for superior service and operational efficiency. When one of the global leaders in digital services for BFSI faced challenges with a fragmented online portal, they partnered with Emergys to revolutionize their ITSM framework.

Emergys tackled several critical issues: fragmented platforms causing inefficiencies, lack of ITIL compliance creating operational burdens, ineffective SLA management with late breach detection, and complex data migration requirements.

By integrating disparate systems into a unified BMC Helix ITSM platform, Emergys streamlined operations, reduced maintenance, and enhanced service delivery.

The fully customized solution ensured ITIL compliance and improved process efficiency. Real-time monitoring and custom SLAs were implemented to proactively manage and prevent breaches.

A custom data migration solution preserved over 40,000 tickets with complete histories, while an automated PDF creation plugin enhanced documentation efficiency.

This comprehensive transformation led to significant improvements in operational efficiency, SLA management, data continuity, and security.

Discover how Emergys’ expertise in BMC Helix can drive similar success for your organization.