Service Desk for Improving the Digital Enterprise: Enhancing Employee Excellence

A leading family-owned agrifood company partnered with Emergys to replace siloed, manual support processes with a single enterprise service-management hub on Salesforce. The initiative extended modern ITSM capabilities to HR, Facilities & Finance, consolidated more request forms, and introduced a Google-like self-service portal for employees worldwide. A bespoke invoice-lifecycle app, integrated with SAP, now auto-matches purchase orders and processes invoices, eliminating dual data entry and reducing human error.

By unifying service delivery on a scalable platform, Emergys has unlocked faster resolutions, lower costs and happier teams across the enterprise.

Download this case study to know more!