With more than 15 hospitals and 350 physicians, the client aimed to deliver remarkable experience for the patients. They wanted to create a personal connection between patients and technology. The focus was to improve every step in customer service. But, the client also wanted to improve the experience of support teams working on products and services. With Emergys and ServiceNow, the customer saved time and money, responds to customer demands faster and improves employee morale.
Key Insights:
- Workflow Automation
- Machine Learning Model
- IT Workflow
- Automation Edge Robotic process Automation
