Enhancing Customer Satisfaction by Reducing Turnaround Time for ATM Disputes

One of India’s top five banks made the transformation of its manual ATM dispute process to an automated high-speed workflow using Emergys. The bank encountered rising customer dissatisfaction, delays, and inaccuracies. Manual Excel processing and validations across many systems caused this. Emergys implemented an automated solution that reduced dispute resolution time from 15 minutes to just 2–3 minutes. Improved error handling capabilities further enhanced the process, resulting in significant time savings, improved accuracy, and a notable positive shift in customer satisfaction. Download this case study to learn more about how automation delivered speed, accuracy, and trust for a leading bank.