BMC Consulting Services

At Emergys, our BMC Consulting Services help you utilize and optimize BMC and the BMC Helix platform, focused towards your organization’s growth path. Our consulting services focus on leveraging the Workflow features to transform IT service desk with efficiency.

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Drive service desk excellence with BMC and BMC Helix ITSM

At Emergys, we help enterprises to maximize the value of BMC platforms and products through platform enhancements, advanced customizations, simplified integrations and more. Our expertise combined with extensive services, certified consultants and architects, can enable IT teams to quickly implement a modern, flexible approach to IT Service Management.

Our Expertise in BMC Software

Artificial Intelligence

Accelerate innovation, and provide exceptional employee and customer experiences.

IT Service Management

Deliver service management excellence with simplicity with AI.

Workload Automation

View, automate, and manage your batch workflows and file transfers.

Automation and Orchestration

Improve efficiency, productivity, and reliability with automation.

Customer Service Management

Maximize customer interactions and engagement.

DevOps

Automate and integrate Dev and Ops processes for quicker problem solving.

AIOps

AI, machine learning, and deep domain knowledge to quickly isolate root causes.

Hybrid Cloud Agility

Revolutionize cloud data management for mainframe systems.

BMC Software Consulting Services

IT Assessment and Atrategic Planning

Assess IT Service Management maturity and service value to uncover strategic gaps, define a roadmap, and drive digital transformation with less-disruptive evolution aligned with enterprise objectives.

IT Service Catalog Refinement

Identify client expectations and gather insights, assess IT workflows and capability gaps with outlined financial impacts and risks, and refine the IT service catalog.

Change and Release Management Consulting

Design change approval workflows, code review and testing policies for CI/CD and IaC, and consult on effective cloud change management with a focus on optimizing cloud resources.

Incident Management Consulting

Evaluate current incident management tools and procedures, restructure support tiers and workflows, simplify reporting and case handling, define performance metrics, and establish robust policies for managing security incidents.

Problem Management Consulting

Analyze existing problem management processes to identify service delivery bottlenecks, implement tools for early detection and prevention, and establish a framework for root cause analysis.

Request Management Consulting

Design streamlined request submission and self-help processes, enhance help desk operations with efficient handling procedures, and integrate optimal ticketing tools to boost performance and service reliability.

Asset Management Consulting

Refine IT asset procurement processes for hardware and consumables, streamline maintenance and inventory management, and implement automated software solutions to enhance asset lifecycle efficiency and control.

Configuration Management

Establish a framework for accurate IT component and configuration data collection, manage configurations in cloud environments, integrate automation into configuration management, and implement CI/CD pipelines for rapid deployment.

Optimization of IT Services

Optimize IT services and team management by streamlining operations, enhancing resource utilization, and aligning team structures and performance metrics with strategic business goals.

Knowledge Management Consulting

Develop a structured IT knowledge management system with version control to ensure seamless document turnover, traceability, and easy access to historical information.

Other Services

Platform HealthCheck

Identify system inefficiencies, evaluate configurations, and improve performance for BMC Remedy/Helix ITSM solutions.

Implementation & Integration

Integrate BMC solutions, improve your operations, augment efficiency, and deliver quantifiable business gain.

Platform Migration

Ensure your cloud migration happens swiftly and efficiently to achieve maximum results.

BMC Professional Services

Leverage our extensive industry expertise and BMC’s cutting-edge technology to tailor industry solutions.

Your Expert Partner in BMC Solutions

BMC Elite Provider

Awarded Best APAC
Partner

Innovative Centric

Leader in Solving Complex Problems

BMC Xcelerate Partner

Delivering Exceptional
Value

Collaboration

Research and Development Global Partner

Optimizing Enterprise Transformation with Agentic AI in BMC

Explores how Agentic AI is transforming enterprise IT Service Management with BMC Helix. The article showcases continuous learning and proactive behavior, enabling systems to anticipate issues, make intelligent decisions in real time, and adapt dynamically to evolving conditions Emergys.

Organizations leveraging BMC Helix with Agentic AI have seen impressive improvements:

Faster incident resolution and increased first-touch resolution rates
Significant reductions in operational overhead
Smarter workload distribution, fewer escalations, and greater employee satisfaction

Overall cost savings and enhanced alignment of IT capabilities with business goals. Emergys positions itself as a strategic transformation partner with BMC Software, guiding enterprises in preparing for, migrating to, and deriving value from Agentic AI–powered BMC Helix with minimal disruption and rapid, measurable outcomes.