As IT infrastructure becomes more complex, the importance of tracking and understanding the information within the IT environment increases. The use of CMDBs is a best practice for IT leaders that need to identify and verify each component of their infrastructure to better manage and improve it.
Read this guide to understand how to step by step construct and maintain your CMDB. Also, get answers to below questions:
Key CMDB questions?
- Does your CMDB help to route incidents, changes and other tickets to the most appropriate support groups?
- Can IT staff use it to efficiently track which Configuration Items (CIs) are the cause of incidents and problems?
- Has the CMDB been loaded with the right data to accurately analyze relationships between your CIs?
- Can your CMDB be used to simulate the impact of an unavailable CI on critical business applications and services?
