Experience: 5+ years

Location: Pune, India

Type of Employment: Permanent

Role: ServiceNow HRSD Developer

Qualification: B.E Computer or IT/ MCS/MCA equivalent

Job Overview:
The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent.

Key Responsibilities:

  • Will lead team ServiceNow HRSD developers and Testers.
  • Support and maintain all technical aspects of ServiceNow platform.
  • Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development.
  • Owns the requirement gathering sessions collaborating with various stakeholders.
  • Customer and internal Demos.
  • Conduct technical training sessions for team members.
  • Convert user stories into technical solutions.
  • Possess the ability to work independently with minimal management supervision.
  • Testing of new and existing functionality.
  • Documentation of new and existing process.
  • Train end users/stakeholders.

Experience and Skills Required:

  • 5+ years of experience in ServiceNow developing application using ServiceNow platform (Development & administration).
  • Must have lead a team of junior developer.
  • Experience in implementation of ServiceNow HRSD modules –  Case mgmt, Lifecycle Event mgmt, Agent workspace,   Virtual Agent, IntegrationHub spokes for HRSD (Adobe spoke for document mgmt, SAP Success Factor spoke etc..),  Employee document Management, Employee Center portal.
  • Integrations with other HR / recruitment tools like HCM, Workday.
  • Notifications, Surveys, Reports and Dashboards.
  • Code review / best practices review/
  • Mentor junior developers.
  • Requirement gathering, consulting skills and client communication.
  • Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops.
  • Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.

Must have Certificatoins: CIS-HRSD;

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