Experience: 5 – 8 years
Location: Pune / Chennai
Key Responsibilities:
- Manage day-to-day SAP AMS support operations for SAP ECC, S/4 HANA and integrated systems.
- Track and monitor incident, service request, problem, and change management tickets with vendors.
- Coordinate monthly reporting and billing validation.
- Ensure adherence to SLA and quality standards defined with AMS partners.
- Conduct regular AMS review meetings with internal users and vendors to assess performance and address recurring issues.
- Drive continuous improvement in SAP system performance, user experience, and process optimization.
- Manage transition activities between projects and steady-state AMS operations.
- Support planning and execution of SAP S/4 HANA implementation, enhancement, or rollout projects. (Good to have)
- Prepare and maintain project plans, deliverables, milestones, and status reports. (Good to have)
- Coordinate with functional leads, technical teams, and external vendors to ensure timely delivery.
- Monitor project progress, identify risks, and track issue resolution.
- Support user acceptance testing (UAT), cutover activities, and go-live readiness.
Required Skills:
- 5–8 years of total IT experience, with at least 2–3 years in SAP project and AMS coordination/management.
- Strong understanding of SAP S/4 HANA functional areas (preferably FI, MM, SD, or PP).
- Prior experience working in an internal IT setup managing external SAP vendors or AMS partners.
- Working knowledge of ITSM tools.
- Proficiency with project management tools (MS Project, Jira, Excel trackers, etc.).
- Excellent stakeholder management, communication, and documentation skills.
