Experience: 3+ years
Location: Pune, India
Type of Employment: Permanent
Role: ServiceNow HRSD
Qualification: B.E Computer or IT/ MCS/MCA equivalent
Job Overview:
The person should be experienced in ServiceNow HRSD module including, developing test cases, supporting UAT, creating test cases. Must possess technical knowledge and hands on experience on HRSD, Virtual Agent. Good to have ITSM skills.
Key Responsibilities:
- Collaborate with other ServiceNow HRSD developers and Testers.
- Support and maintain all technical aspects of ServiceNow platform.
- Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development.
- Customer and internal Demos.
- Support end user technical issues.
- Convert user stories into technical solutions.
- Possess the ability to work independently with minimal management supervision.
- Testing of new and existing functionality.
- Documentation of new and existing process.
Experience and Skills Required
- 3+ years of experience in ServiceNow developing application using ServiceNow platform (Development & administration).
- Experience in implementation of ServiceNow HRSD modules – Case mgmt, Lifecycle Event mgmt, Agent workspace,  Virtual Agent, IntegrationHub spokes for HRSD (Adobe spoke for document mgmt, SAP Success Factor spoke etc..), Employee document Management, Employee Center portal.
- Integrations with other HR / recruitment tools like HCM, Workday.
- Notifications, Surveys, Reports and Dashboards.
- Code review / best practices review.
- Good communication.
- Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops.
- Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions.
Certifications: CIS-HRSD
