Experience: 8 – 12 years
Location: Pune, India (Hybrid)
Position Overview:
We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.
Key Responsibilities:
- Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules.
- Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations.
- Guide implementation teams on best practices, integrations, and architecture decisions.
- Develop standard implementation accelerators, templates, and reusable frameworks.
- Build and mentor a strong Freshworks delivery team and oversee quality assurance.
- Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment.
- Contribute to internal enablement programs and certification drives.
Required Skills:
- 8–12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales).
- Strong understanding of ITSM, CRM, and CX domains.
- Proven experience in solution design and pre-sales support.
- Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight.
- Excellent stakeholder management and communication skills.
- Certifications: Freshworks Architect or Product Expert certifications highly preferred.
