As an IT Service Provider, you possibly get hundreds of emails every day from your monitoring systems such as escalations, alerts, notifications, etc. which “overflow” your mailbox all day, every day. In today’s complex IT system, it becomes challenging and time consuming to distinguish between what is and isn’t significant.
With more the 600 implementations, Emergys understood the issue and came up with a simple solution. When you connect your Remedy system to SMS you can effectively streamline your entire communication process.
With this advanced integration, you can empower L1 and L2 level support staff to resolve more incidents, quickly and remotely as:
1. They receive an SMS each time a ticket is assigned to their Support Group of specific priority with status as “Assigned”.
2. As an Assignee of a ticket, they receive an SMS each time a ticket of a specific priority is assigned with status as “Assigned”.
3.Each time a Critical Priority ticket arrives in Remedy system, IT Manager or management users will receive SMS.
The SMS content is completely customizable as per the requirements.
To know more about our Emergys SMS Alert package, please feel free to get in touch with us.
