BMC Remedy ITSM system is deeply integrated into the business and IT processes. There are complex customizations and integrations built which increases the complexity for upgrades. The length of the upgrade project is long and the risks of a failed upgrade can directly impact business. Getting the management approval and funding for the Upgrade Project becomes very painful.

Emergys has built a packaged service offering for upgrades which is built, based on the solid experiences of many Remedy upgrade projects done till date.

Learn more in this whitepaper.

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Authors

Rigveda Deshpande
Manager Technical – Salesforce

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