Overview
- Current challenge – Vaccines are being produced on a vast scale, yet the vaccinated population is far less. This failure can be attributed to the gap and miscommunication between the participating members in the vaccination cycle.
- Introduction to Vaccine Management solution – ServiceNow Vaccine Management forms a link between workforces from different sectors, creating a symphony between the entire vaccine supply chain. The platform acts as a shared, centralized database where these participating members can create and share data.
- How it works – ServiceNow Vaccine Management has a command centre to address priorities in the vaccine supply chain. It does so by breaking down the entire process into Distribution, Administration and Monitoring.
- Impact of Vaccine Management solution on organizations – Help organizations improve their service delivery by addressing recipient concerns and appointment management with an easy-to-deploy solution. This approach makes it possible to improve experiences for all those involved in administering vaccines—from the recipient to provider admins to the clinician.
- Case study – 50% reduction in service delivery costs, 600 service improvements in one year; and 90% customer satisfaction, up from 77%.
