An interesting success story with one of Abu Dhabi’s largest bank, which operated on an obsolete ITSM version, causing challenges in scaling the services of the bank in terms of sluggish IT service management, lack of a single-view metrics dashboard, non-existent reporting standardization and low user adoption.
The BMC experts at Emergys stepped into to bring a difference through improved accessiblity, self-service, support consoles and effective issue management.
Download the success story now.
