Emergys partnered with a global procurement leader to migrate their ITSM platform from Remedyforce to Salesforce Service Cloud. This transition introduced SLA/OLA tracking, structured data processes, automation for approvals, and a self-help portal for customers.

Discover how Emergys can elevate your IT service management strategy with custom Salesforce solutions designed for efficiency, compliance, and scalability.

Download this success story to know more.

Download Now

Related Posts

  • Integrated Mendix Applications

    Empowering Businesses with Integrated Mendix Applications and Salesforce

    Empowering Businesses with Integrated Mendix Applications and Salesforce

    In today’s dynamic business landscape, organizations are constantly seeking [...]

  • Emergys Salesforce Services - A Force to Reckon

    Emergys Salesforce Services – A Force to Reckon

    Emergys Salesforce Services – A Force to Reckon

    Emergys takes pride in being a trusted partner in [...]

  • Boosting Customer Engagement with Salesforce

    Transforming Global Operations and Boosting Customer Engagement with Salesforce for a Global Beverage Distributor

    Transforming Global Operations and Boosting Customer Engagement with Salesforce for a Global Beverage Distributor

    Salesforce solutions offer a powerful transformation, streamlining workflows, improving real-time [...]

Success Stories

Recent Articles

  • Enhancing ITSM Stability & Efficiency with ServiceNow Managed Support

    Enhancing ITSM Stability & Efficiency with ServiceNow Managed Support for an Esteemed Tire and Rubber Products Manufacturer

    Enhancing ITSM Stability & Efficiency with ServiceNow Managed Support for an Esteemed Tire and Rubber Products Manufacturer

    Emergys stepped in with a structured ServiceNow ITSM managed support [...]

    Emergys stepped in with a structured ServiceNow ITSM managed support model for a high-quality tire and [...]

  • Transition for a Global Leader

    Seamless ServiceNow Transition for a Global Leader in Electronics Design and Testing Solutions

    Seamless ServiceNow Transition for a Global Leader in Electronics Design and Testing Solutions

    Emergys facilitated a seamless transition for a global technology leader, [...]

    Emergys facilitated a seamless transition for a global technology leader, taking over managed services and enhancing [...]

  • ServiceNow CSM for Seamless Managed Support

    Optimizing ServiceNow CSM for Seamless Managed Support for a Global Analytics Company

    Optimizing ServiceNow CSM for Seamless Managed Support for a Global Analytics Company

    Emergys empowered a global analytics leader to leverage ServiceNow CSM [...]

    Emergys empowered a global analytics leader to leverage ServiceNow CSM by strengthening of the platform's performance [...]