In inter-banking transactions, resolving ATM withdrawal disputes has emerged as a significant challenge, requiring time-consuming and manpower-intensive efforts. Emergys, recognizing the urgency and complexity of this issue, collaborated with a leading banking client to revolutionize the handling of ATM withdrawal disputes.
Key Insights:
- Efficient extraction of ATM ID and transaction details.
- Retrieval of electronic journals (EJs), examination of system/hardware errors, verification of transaction specifics, cross-checking customer-entered details, validation of cash dispense details, and more.
- Offering customers instant alerts for transparent communication and an improved overall experience.
For a detailed exploration of how Emergys expertise transformed ATM withdrawal dispute resolution, download our full case study now.
