Enhancing Customer Experience: Retail Brand Case Study

Overview:

Leading Retail Brand has to connect customers to the world of Premium Lifestyle Products bearing the highest quality standards at surprisingly affordable prices. To achieve this they implemented Service Cloud.

Read to learn:

All Customer Queries at single place so increased productivity of Support Agent.
Improved TAT
Auto email notifications
Improved communication and collaboration across the departments
Reports and Dashboard to analyze queries received v/s resolved, queries raised

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