Service Management in Manufacturing

The supply chain in the manufacturing industry is disrupted throughout the world and catalyzed a shift towards digital purchase of goods, which allows most manufacturers to have an efficient supply chain system. Besides, manufacturers face a long list of challenges to meet the increasing customer expectations and world-class competition. As an interconnection exists between the processes, any service delays can have a domino effect on the supply chain and revenue. To tackle this problem, operations must be made smarter, more efficient, and less wasteful.

Emergys provides access to unified platforms with data fabrics, which takes care of the entire business operation by providing an end-to-end connectivity and management option. This enhances both the customer and supplier relationship due to information sharing and access to vital data in real-time. It drives customer engagement, which creates a direct feedback loop, ensuring quick resolution of core business challenges and waste minimization. The platform also provides in-depth analysis to ensure growth and efficiency at every step; ensuring the identification of new revenue streams and boosting customer satisfaction. As a result, you can deliver service that drives customer loyalty and meets rising customer expectations at scale.