ServiceNow Solution Architect

The Emergys team is on the look-out for a ServiceNow solution architect with overall understanding of the ServiceNow platform architecture and experience of delivering ServiceNow projects for different SNOW modules.

• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
• Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
• Must have delivered a handful of ServiceNow projects for different ServiceNow modules.
• Experience in providing mentorship, leadership, and project oversight regarding ServiceNow technology workflows.

• Must have development, configuration, upgrades, and integration experience in building solutions on ServiceNow platform.
• Work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery and implementation of the chosen solution.
• Strong and hands on architect and designing capabilities. Must be able to single-handedly propose, own the architecture and design solution, execute proof of concept independently and execute innovative solution.
• Provide technical leadership to a team of ServiceNow developers and administrators.
• Oversee the implementation and configuration of ServiceNow modules.
• Experience in building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs.
• Ensure adherence to coding and configuration standards.
• Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation.
• Provide training and mentorship to team members to enhance their ServiceNow skills.
• Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation.
• Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow.
• Candidate should have experience in participating in pre-sales activities related to the technology workflows (ITx), including project sizing and scoping.
• Experience in Implementing various different ServiceNow solutions.
• Experience with REST, SOAP, and JavaScript.
• Good exposure to Configuration Management Lifecycle.
• Should be able to work independently and in agile manner.
• Nice to have the ServiceNow product management experience.
• Excellent communication skills – Should be able to drive customer presentations, explain solutions to customer audience, drive workshops with customer in different areas of ServiceNow.

• CSA & CAD

• CIS – ITSM, SPM, APM, HAM, SAM, Discovery, Event Management, Service Mapping, HRSD or other modules.

To apply for this position, candidates can write to [email protected] / [email protected] or submit the details in the form.