Experience: 3-6 years

Location: Pune, India (Hybrid)

Job Overview:

The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent.

Key Responsibilities:

  • HRSD Implementation Certification is MUST.
  • Extensive ServiceNow technical experience – been working as Developer for 3+ years.
  • Strong HRSD SN experience (OOTB and processes) – at least 3+ years working experience of HRSD.
  • Experience HR shared services and Service Delivery.
  • Experience with a full HRSD suite implementation.
  • Knowledge of HR functions, processes, and best practices.
  • Knowledge of Enterprise Onboarding and Transitions through life cycle events.
  • Experience with Case Management, Knowledge Management, Custom Form, Custom Workflow, Integration development and support.

Other Responsibilities can Include :

  • Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
  • Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate
  • Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
  • Working with client stakeholders to document baseline, current state HR Service Delivery operations
  • Developing the points of value to deliver throughout the HR Service Transformation effort
  • Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture
  • Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
  • Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
  • Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions
  • Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production
  • Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess
  • Forging strong relationships with both the clients and project teams that will contribute to your growth and development

Essential :

  • Experience with Service Now configuration.
  • ServiceNow User Interface – Configure Navigation, UI, Search and Branding options, Manage Lists and Forms and Connect collaboration tools.
  • User Administration – Configure User Accounts, Groups, and Roles.
  • Knowledge of ITIL processes.
  • Experience on ServiceNow Modules Incident, Problem, Change, CMS, CMDB, Asset, Integration.
  • Automation knowledge.
  • Data Management and Reporting – Working with Tables, import data, add Configuration Items (Cis) to the CMDB, and Reporting tools.
  • Integration with other ITSM tools 3rd Party tools eMail and web service based integrations.
  • Good Presentation skills and verbal written communication skills.
  • Team management and client facing.

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