ServiceNow Tokyo Release is a significant update to the ServiceNow platform, introducing many new features and enhancements that make the platform even more powerful and user-friendly. In this blog post, we will take a closer look at some of the key features of this release and how they can benefit your organization.
1. New Virtual Agent capabilities
The Virtual Agent is an AI-powered chat-bot that helps users quickly find answers to their questions and resolves issues without the need for human intervention. In the Tokyo release, ServiceNow has added new capabilities to the Virtual Agent, including the ability to handle complex conversations and to connect with external systems and APIs. These new features enable organizations to use the Virtual Agent to automate more complex processes and provide more personalized support to their users.
2. Mobile app enhancements
ServiceNow’s mobile app is an essential tool for users who need to access the platform while on-the-go. In the Tokyo release, ServiceNow has made several enhancements to the mobile app, including the ability to work offline and access to more features, such as Incident Management and Knowledge Management. These enhancements make it easier for users to stay productive, no matter where they are.
3. Performance improvements
The Tokyo release includes several performance improvements that make the platform faster and more responsive. These improvements include faster load times for pages and improved search capabilities, which make it easier for users to find the information they need quickly.
4. New IT Operations Management capabilities
ServiceNow’s IT Operations Management (ITOM) suite helps organizations manage their IT infrastructure and services more effectively. In the Tokyo release, ServiceNow has added several new capabilities to ITOM, including the ability to manage containers and microservices and to automate the discovery and mapping of IT assets. These new features enable organizations to manage their IT infrastructure more efficiently and proactively identify and resolve issues before they become problems.
5. Enhanced security features
Security is always a top priority for organizations, and the Tokyo release includes several new security features to help keep your data safe. These features include enhanced multi-factor authentication options, improved incident response capabilities, and new security analytics tools that help identify and mitigate security risks.
In conclusion, the ServiceNow Tokyo Release includes several new features and enhancements that make the platform even more powerful and user-friendly. From the new Virtual Agent capabilities to the enhanced IT Operations Management suite and improved security features, this release provides organizations with the tools they need to manage their IT infrastructure and services more effectively.
