Managed services can help organizations with no IT employees or who want to free up personnel for other tasks monitor their IT infrastructure at a minimal cost.
An MSP (Managed Service Provider) is an external team with specialized knowledge that delivers services to a company while being accountable to it. An MSP is essentially a professional helping hand who can handle the grunt work of your IT needs while preserving transparency and accountability to your company.
With the passage of time, more and more businesses are turning to managed services, and for good reason. around 59% of businesses have already made the switch from traditional break-fix to managed service contracts. The fundamental reason for this shift is that managed service providers bring extensive experience in a certain service area, as well as technology, to the table.
The managed services market had a net worth of $152.05 billion in 2020, and it is predicted to rise at a CAGR of 11.2 percent to $274.20 billion by 2026.
Why ServiceNow Managed Services?
It’s no surprise that IT executives are looking to outsourcing to meet the demands of smooth digital transformation on their time. A managed service provider can help you manage your IT infrastructure and free up time to focus on more critical initiatives by monitoring and managing it 24 hours a day, seven days a week.
However, the perfect MSP partnership goes beyond day-to-day operations. Your MSP should be able to assist you in overcoming basic operational and process difficulties over time. Their knowledge of your specific environment, along with their skills, allows them to offer cost-effective IT solutions that provide a good long-term return on investment.
Managed service providers are necessary for businesses since they reduce risk. Instead than outsourcing IT only when an issue arises, managed services allow for continuous network monitoring. A managed service provider also handles all updating and maintenance responsibilities. This frees up managers’ time to focus on their companies rather than the company’s IT.
Managed Service Providers (MSPs) do more than just “keep the lights on” in your IT department. They play a vital role in enabling digital transformation by enhancing productivity, reducing operational costs, and supporting innovation. A truly efficient ServiceNow MSP offers a wide range of benefits that can elevate your organization’s performance.
Benefits of ServiceNow Managed Services
- An IT Team That Is More Productive: A reliable MSP ensures 24/7 IT coverage while allowing your internal team to enjoy work-life balance. Reduced stress and better focus contribute to higher engagement and improved employee retention—saving money in the long run.
- Access to the Latest Technology: With an MSP, your business gets access to essential technology (workstations, servers, software) through a subscription-based model. You simply pay for what you use—avoiding large capital investments and allowing you to allocate funds to other growth areas.
- Cost-Effectiveness and Flexibility: MSPs offer a pay-as-you-go model with no long-term commitments. This flexibility reduces the cost of infrastructure, maintenance, and hiring specialized talent to manage ServiceNow internally.
- Proactive System Performance Monitoring: ServiceNow experts use advanced monitoring tools to detect trends and resolve issues before they escalate—ensuring smoother operations and less downtime.
- Accelerated Innovation & Digital Transformation: MSPs stay on the cutting edge of technology and help your organization adopt new solutions quickly, fueling innovation and driving continuous improvement across departments.
- Business Continuity: With the MSP handling backend operations and technical maintenance, you can focus on your core business goals. This means more time for strategic thinking and better customer service, while IT tasks are efficiently managed behind the scenes.
Potential Drawbacks of ServiceNow Managed Services
- Scope:A managed services provider, unlike an in-house IT team, rarely covers every facet of technology. You may be required to select from a list of programmes for which you require assistance, which means that if you encounter a problem that is not related to the services you signed up for, you are likely on your own.
- Having a Physical Presence: When you sign up with an MSP, you’re allowing another organization to manage your technology remotely. This implies you’ll have to take on the majority of the responsibility for any issues that arise on-site.
- Control and Security: When you employ a supplier, you’re giving them access to the sensitive data and information that your company relies on. If the nature of your firm places a premium on data security and information control, this could be a problem.
- Longevity: Businesses fail, despite the fact that it is rarely discussed. If your managed IT services provider goes out of business, you may be forced to hurry to locate a new solution, which could be costly to your company.
Conclusion
When it comes to paying for an MSP, each business owner must consider all of the aspects. If your company frequently requires IT assistance or you spend too much time attempting to resolve technical issues on your own, an MSP may be a suitable fit.
With professional advice services, an expert MSP assists you in developing a future growth strategy that considers customer needs, market expectations, resources, and other factors. Royal Cyber, a seasoned ServiceNow MSP, assists clients with increasing profit margins and meeting the demands of a changing corporate environment.
Emergys is a premier ServiceNow partner, and our ServiceNow Managed Service Provider (MSP) offering lets you realize your company’s mission of enhancing operational efficiencies by using ServiceNow’s easy-to-manage cloud-native approach to solve simple yet difficult problems.
Before deciding on an MSP package, you should assess all of your needs, expectations, and requirements. To learn more about how we can assist you in accelerating digital transformation and business growth, contact us.
