BMC Remedy 9.1 has been in the works for over a year and represents the most solid, high-quality release of Remedy yet.
This post will cover key reasons why you can be confident in upgrading to Remedy 9.
Some of the important new features of upgrading process are:
Simplifying upgrade –
- In Place Upgrade – Utilizes the existing environment that meets sizing recommendations, hardware requirements, and database requirements No data migration is needed
- Staged Upgrade – Set steps for your overlay Reconciliation for successful upgrade
- Granular Overlays – Protects years of customization during upgrade
- Snapshot based comparison – Improves tracking changes during upgrade
- 3-way Reconciliation – to ensure 100% upgrade
- Bundled Pre-checker – provides simpler, low cost upgrades
Your current version of Remedy determines the starting point for upgrade.
If you are upgrading from a version earlier than Remedy ITSM 7.6.04, you must first upgrade to Remedy ITSM 8.1.02.
Best Practice
Conduct validation and performance testing in the QA environment to minimize the amount of time required for testing during the production staging upgrade. Reducing test time during the production phase will also reduce the amount of delta data that you need to migrate.
Still think it is not easy? Emergys recommends that you sign up for the Complimentary Assessment Program to discuss various options for upgrading your Remedy application.
Note: For complete upgrade steps/details, follow the BMC Documentation or contact us
