Let us understand the business value metric with the help of one business case example. The Below shown example is for illustration purpose only.

1. Remedy 9 Pre Upgrade Best Practices

  • Choose an Upgrade Path
  • Understand Architectural change
  • Use of Pre-Checker Utility
  • Leverage deployment portal documentation
Remedy 9 Pre Upgrade Best Practices

2. Best Practices while Remedy 9 Upgrade

  • Take Production Database backup
  • Take Snapshot using BMC Developer studio 9.x only
  • Review activities after restoring the database
  • Upgrade Platform first and then Application
  • Convert customization to Granular overlays if you are upgrading from versions earlier then 8.1
  • Reconcile AR customization using 3-way reconciliation
  • DDM using Delta Data migration tool only

Remedy 9 Post Upgrade Best Practices

  1. Apply Latest Patches
  2. Recommended Hotfixes
  3. Validation
  4. Review configuration on Centralized configuration form

Emergys Blog

Recent Articles

  • ITSM for a Global BFSI

    Transforming ITSM for a Global BFSI Leader with BMC Helix

    Transforming ITSM for a Global BFSI Leader with BMC Helix

    In the dynamic Banking and Financial Services sector, efficient [...]

    In the dynamic Banking and Financial Services sector, efficient IT operations are vital for superior [...]

  • Migrating from Remedyforce to BMC Helix

    Enhance Your IT Service Management: Migrating from Remedyforce to BMC Helix

    Enhance Your IT Service Management: Migrating from Remedyforce to BMC Helix

    In today’s rapidly evolving business landscape, organizations must constantly seek [...]

    In today’s rapidly evolving business landscape, organizations must constantly seek ways to optimize their IT service [...]

  • Credit Unions to Accelerate Growth

    Credit Unions to Accelerate Growth with Cost-Effective Hyperautomation

    Credit Unions to Accelerate Growth with Cost-Effective Hyperautomation

    Credit unions are grappling with evolving customer expectations, economic [...]

    Credit unions are grappling with evolving customer expectations, economic uncertainty, and growing competition from fintech [...]