Let us understand the business value metric with the help of one business case example. The Below shown example is for illustration purpose only.

1. Remedy 9 Pre Upgrade Best Practices

  • Choose an Upgrade Path
  • Understand Architectural change
  • Use of Pre-Checker Utility
  • Leverage deployment portal documentation
Remedy 9 Pre Upgrade Best Practices

2. Best Practices while Remedy 9 Upgrade

  • Take Production Database backup
  • Take Snapshot using BMC Developer studio 9.x only
  • Review activities after restoring the database
  • Upgrade Platform first and then Application
  • Convert customization to Granular overlays if you are upgrading from versions earlier then 8.1
  • Reconcile AR customization using 3-way reconciliation
  • DDM using Delta Data migration tool only

Remedy 9 Post Upgrade Best Practices

  1. Apply Latest Patches
  2. Recommended Hotfixes
  3. Validation
  4. Review configuration on Centralized configuration form

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