Let us understand the business value metric with the help of one business case example. The Below shown example is for illustration purpose only.
1. Remedy 9 Pre Upgrade Best Practices
- Choose an Upgrade Path
- Understand Architectural change
- Use of Pre-Checker Utility
- Leverage deployment portal documentation
2. Best Practices while Remedy 9 Upgrade
- Take Production Database backup
- Take Snapshot using BMC Developer studio 9.x only
- Review activities after restoring the database
- Upgrade Platform first and then Application
- Convert customization to Granular overlays if you are upgrading from versions earlier then 8.1
- Reconcile AR customization using 3-way reconciliation
- DDM using Delta Data migration tool only
Remedy 9 Post Upgrade Best Practices
- Apply Latest Patches
- Recommended Hotfixes
- Validation
- Review configuration on Centralized configuration form
