How to read the Docs - Virtual Agent

Add Topic Block to the Topic – How to read the Docs – Virtual Agent – Part 3

Hi Guys,

In the last article we have modified the topic block to customize it. Now let us add it to the Topic already created.

Step 1 : Navigate to Collaboration > Virtual Agent > Designer

step-001

Step 2 : Search for the Topic you already created and open it.

step-002

Step 3 : Click ‘Edit Topic Flow’

step-003

Step 4 : Locate the node ‘Create Incident’

step-004

Step 5 : Select the new Topic Block that we have created from the list

step-005

Step 6 : Select the Variables from Data Pills to pass the Input parameters to the Topic Block

step-006

And you’re done! Good Job.

Thank you,

Emergys Blog

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