SAP gold channel partner now certified to deliver support for SAP® Business All-in-One and SAP BusinessObjects™ solutions following rigorous validation testing
Emergys, an SAP® gold channel partner, today announced it has achieved Partner Center of Expertise certification from SAP AG. Following an extensive audit of its service and support organization, Emergys has been verified as offering support to its customers in accordance with SAP’s current technical and organizational standards.
The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP’s Partner Services Delivery team. It covers a channel partner’s entire support center, including support staff, support processes and infrastructure. Certification validates that a channel partner’s support organization fulfills the minimum requirements needed to provide high-quality support services to its customers for SAP Business All-in-One and SAP BusinessObjects™ solutions. The certification will become mandatory for all partners selling, providing and delivering compliant customer support processes.
“Achieving this certification is a key differentiator in the marketplace for Emergys,” said Rick Brown, President of Sales & Marketing at Emergys. “It clearly shows that our support operations and services in support of SAP solutions comply with SAP standards. As such, our customers can be confident that they are receiving high-quality support of their implementations of SAP solutions.”
To qualify for this certification, Emergys uses SAP Solution Manager as a key element of its support infrastructure and their experienced SAP Certified support consultants. The Partner Center of Expertise certification is valid for two years.
For over a decade, Emergys has built a tremendous track record of providing successful implementations and support services to enterprises, across numerous industries. Emergys’support services have always followed a guiding principle to provide immediate value to the customer while also ensuring that the highest level of expectations is achieved.